We’re Rivendell Cottage; thanks for taking the time to find out a little more about how we’ll collect and protect your personal data.

This privacy policy sets out how Rivendell Cottage uses and protects any information you give us when you visit our website and upholds the rights you have as a data subject under the General Data Protection Regulation.

At Rivendell Cottage, we’re committed to ensuring that the privacy of all our customers is protected at all times. We’ll never ask you for information we don’t actually need to help us provide the best service possible.

From time to time we may change this page to reflect the updates we make to continually protect our customers’ personal data. Make sure you check back here from time to time to make sure you’re still happy with our policy. This policy is effective from 12/02/2021.

Information we collect

There are some pieces of information we’ll need to collect from you to be able to understand your needs when you first get in touch with us. These will be:

Your name
Your email
Your phone number
Dates you would like to book with us

Once we’ve got a basic understanding of what your needs are, we’ll ask for more specific detail to help us provide the service you’ve requested. This can include:

Your address

Providing us with this information is part of a contractual requirement with us.

What do we do with that information?

We’ll use that information so that we can contact you about staying in our cottage.

We’ll never sell, distribute or lease your personal information to third parties unless we have your consent to do so.

Security measures

Ensuring your data remains safe is our top priority and we have high quality security measures in place. We work hard to maintain the physical and digital protection of your data, ensuring that access is restricted to only those who need that information to be able to successfully complete their work.

If it is necessary for us to share your personal information with third parties and we have your consent to do so, we’ll make sure your data is protected during the transfer.

Controlling your personal data

We know that there are times you might want to withdraw your consent and to have us stop processing information about you. Though we’d be sad to see you go, we’ll respect your wishes and securely remove your personal information from our database.
You can withdraw your consent for us to store your personal data at any time. Just email hello@rivendell.co.uk or send a letter to Rivendell Cottage, Bassenthwaite, Cumbria CA12

Once you book a holiday with us, we’ll retain your data for 10 years. After this point, if you have not come back to us for additional services, we’ll remove you from our database. Before we do so, we’ll be in contact to let you know what’s happening and offer you the option to remain on our system.

You can request access to the details we hold about you under the Data Protection Act 1998 for a small fee. If you would like a copy of that information, please write to: Rivendell Cottage, Bassenthwaite, Cumbria CA12

Should this information be incorrect or incomplete, please inform us as quickly as possible so that we can amend it. To do so, you can write to the above address, or email hello@rivendell.co.uk.

If you have reason to complain about the way in which we collect, analyse or store your personal data, you are able to lodge a formal complaint with our supervisory authority as outlined in the General Data Protection Regulation.

Links to other websites

We may, from time to time, link to other websites from our own if we think that they’d be interesting or relevant to you. However, once you leave the Rivendell Cottage website, we won’t have any control over what you will find there. We are not responsible for the protections and privacy of any information you submit while visiting external pages. Please exercise caution and consider the privacy policy of the website in question before providing any personal data.